At jellyscart, we want every new doll to bring a smile to your face and a touch of magic to your collection. We understand, however, that sometimes a choice might not be exactly what you expected, or perhaps a gift was accidentally duplicated.
1. Our Role as an Amazon Associate
It is important to understand that jellyscart is an affiliate curation site. We do not stock, sell, or ship the dolls featured on our website directly. When you click on a “Buy Now” or “Check Price” link, you are redirected to Amazon.com (or its international equivalents) to complete your purchase.
Consequently, all refunds, returns, and exchanges are processed and managed by Amazon. Your purchase is protected by Amazon’s world-class customer service and return guarantees.
2. Amazon’s Standard Return Window
For most doll toys, accessories, and dollhouses, Amazon offers a 30-day return window from the date of receipt. During the holiday season (items purchased between November and December), this window is often extended by Amazon to allow for later gift-giving. To check the specific return deadline for your doll, please refer to the “Returns & Orders” section of your Amazon account.
3. Condition Requirements for Dolls
To ensure a smooth refund or exchange through Amazon, dolls should generally be returned in the following condition:
- Original Packaging: Try to keep the original box, especially for collector-edition dolls or “unboxing” style toys (like L.O.L. Surprise!), as the packaging is often part of the product’s value.
- Accessories Included: Ensure all tiny accessories—shoes, brushes, doll stands, and extra outfits—are included in the return package.
- Condition: Dolls should be in their original, unplayed-with condition. For “reborn” or high-end vinyl dolls, ensure the skin and hair have not been modified or washed.
4. What if the Doll is Damaged or Defective?
If your doll arrives with a “factory boo-boo”—such as a misprinted face, a broken limb, or missing parts—you are fully covered.
- Navigate to your Amazon Order History.
- Select “Return or Replace Items.”
- Choose “Defective” or “Damaged” as the reason. Amazon will typically provide a prepaid shipping label for the return and will ship a replacement doll to you immediately, often before you even send the damaged one back.
5. How to Process an Exchange
If you decided you’d rather have a different character or model, the most efficient method is to:
- Initiate a Return for the original doll through Amazon to secure your refund.
- Place a New Order for the desired doll through our links at jellyscart. This ensures that your new doll is reserved and shipped out as quickly as possible without waiting for the return center to process the first item.